Before a patient books, they read your reviews. We help medical and dental practices earn more five-star reviews, respond to every one the right way, and keep your rating strong across Google, Healthgrades, and Yelp, so your reputation brings patients in instead of turning them away.
Request your free reputation reviewWhat reputation management builds for a practice. The signals patients weigh before they call.
For most patients, your reviews are the deciding factor. They compare the practice with forty recent five-star reviews to the one with a handful of old ones, and they choose the first without a second thought. Your clinical skill barely enters into it, because they cannot see it yet. What they can see is your rating, and that is what they trust.
Reputation management is how you make sure that rating works for you. It is the steady work of earning new reviews from happy patients, responding to every review with care and in a HIPAA-compliant way, and keeping your presence consistent everywhere patients look. Done well, your reputation becomes one of your best sources of new patients. Left to chance, a few loud voices can define you.
Happy patients are usually glad to leave a review, they just need a simple way to do it. We put easy, compliant review requests into your patient flow, so the people who love your care actually say so, and your rating reflects the practice you really are, not just the rare unhappy voice.
Every review deserves a response, and in healthcare that response has to be careful. We reply to reviews in your voice, thanking the happy patients and handling concerns with grace, never confirming anyone is a patient or revealing protected information. Patients reading along see a practice that listens and cares.
Your reputation lives on Google, Healthgrades, Yelp, and more, and you cannot watch them all. We monitor the platforms that matter, flag new reviews and mentions quickly, and keep your name, hours, and details consistent everywhere, so nothing about your practice falls out of date or slips past you.
Responding to a patient review is a minefield if you do not know the rules. We work only with medical and dental practices, so every request and reply is handled with HIPAA in mind, we never expose Protected Health Information, and we can sign a Business Associate Agreement. Your reputation grows without creating risk.
Wondering how your reviews stack up against the practice down the street?
Get your free reputation reviewEvery result we show comes from a real medical or dental practice we work with. No stock reviews, no borrowed case studies.
For a Beverly Hills pediatric practice, we built a simple, compliant way for happy parents to leave reviews and handled every response with care. The result is a steady flow of recent, genuine five-star reviews that reflect the practice parents already love, and that reassure the next parent choosing a pediatrician.
View the practiceFor a periodontics practice competing for high value cases, we strengthened the review presence across Google, Healthgrades, and Yelp and kept every listing accurate and consistent. The result is a rating that signals a premier practice and a reputation that earns the trust those cases require.
View the practiceZevi Digital was founded in 2016 by Ben Mansouri, our CEO and designated HIPAA Officer, a Forbes Agency Council member and the author of two books on healthcare marketing, "The Smart Clinic" and "Digital Marketing for Modern Dental Practices." We are a boutique Los Angeles agency that works with medical and dental practices, exclusively. No restaurants, no retail, no startups. That focus means your reputation is managed by specialists who understand patients, referrals, and compliance, not a generalist agency learning your field on your budget. It is also why we connect your reviews to our PR and AI search optimization work as one system.
Because reviews are usually the deciding factor before a patient books. Most people compare practices by their star rating and recent reviews long before they ever call, and they choose the practice that looks trusted and current. A strong, steady review presence brings new patients in, while a thin or dated one quietly sends them to a competitor.
Most happy patients are glad to leave a review, they just need an easy, well-timed way to do it. We build simple, compliant review requests into your patient flow so the people who appreciate your care actually share it. We never buy reviews or use fake ones, which violates platform rules and the law. The goal is more genuine reviews from real patients.
Calmly, carefully, and in a HIPAA-compliant way. We respond in your voice, acknowledging the concern and showing future patients that you listen, without ever confirming someone was a patient or sharing protected information. A thoughtful response to a negative review often does more for your reputation than the review itself does to harm it.
Only in specific cases. Reviews that violate a platform's policies, such as spam, fake reviews, or content that breaks the rules, can sometimes be reported and removed, and we will pursue those where they apply. A genuine negative review usually cannot be deleted, so the real strategy is to respond well and outweigh it with a steady flow of authentic positive reviews.
It can be, but only if done carefully, which is exactly why a healthcare specialist matters. Even confirming that someone is your patient can be a violation. We respond without acknowledging patient status or revealing any protected information, we serve medical and dental practices exclusively, and we can enter into a Business Associate Agreement with your practice.
The ones that matter for healthcare, including Google, Healthgrades, and Yelp, along with others relevant to your specialty. We monitor your presence across these platforms, keep your listings accurate and consistent, and focus your review efforts where patients are actually looking when they choose a provider.
Send us your practice name and we will review your ratings and reviews across the platforms patients use, show you where you stand against your competitors, and explain what it would take to make your reputation a reason patients choose you. No cost, no obligation.
Get your free reputation review
